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Our Terms & Conditions

These Terms and Conditions apply to all bookings made via our website for all courses. By making a booking, you agree to these Terms and Conditions and our Privacy Policy, in accordance with UK laws and regulations.

1. Acceptance of Terms

By using our website or booking a course, you confirm that:

  • You are at least 18 years of age and legally capable of entering into binding contracts.

  • You understand and accept these Terms and Conditions.

  • You have read and agree to our Privacy Policy.

2. Booking & Payment 

  • Bookings are subject to availability and confirmation by us.

  • Prices are in GBP (£) and include VAT, where applicable.

  • Your booking place is only confirmed after receipt of payment of the booking fee.

  • You are responsible for ensuring the accuracy of your personal information when booking.

3. Booking Validity and Rescheduling 

3.1 Booking Validity 

​The booking fee for any course is valid for 14 days from the date of the initial appointment.

3.2 Rescheduling Policy  

​You may reschedule your booking within the 14-day validity period or prior to the course start, using the same booking fee, provided that you notify us at least 24 hours before your scheduled appointment.​

3.3 Late Rescheduling and Non-Attendance 

​If you attempt to reschedule less than 24 hours before your appointment, or fail to attend without prior notice, your booking fee will be forfeited.

3.4 Booking Expiry 

If you neither attend nor reschedule your booking within 14 days, your booking will be considered expired, and a new fee will be required to book again.​

4. Cancellation and Refund Policy 

  • Cancellations made more than 24 hours in advance of your scheduled appointment are eligible for a full refund of the booking fee.

  • Cancellations made less than 24 hours before the appointment are not eligible for a refund.

  • Refunds will be processed to the original payment method within 5–10 business days.

5. Marketing Communications 

By agreeing to these Terms and Conditions, you consent to receive marketing and promotional communications from Crystal&Co via email, text message, WhatsApp message or phone. These may include course updates, promotions, reminders, and service announcements.

You may withdraw your consent at any time:

We do not sell, rent, or share your personal data with third parties for their own marketing purposes. For more details, see our Privacy Policy.

6. User Responsibilities

You agree not to:

  • Use our website or services for unlawful purposes;

  • Provide false or misleading information;

  • Interfere with or disrupt the operation of our website or services.

7. Intellectual Property 

​All content on this website—including logos, text, images, and design—is owned by Crystal&Co UK Ltd and protected by UK intellectual property laws. You may not copy, reproduce, or distribute any content without our written permission.

8. Limitations of Liability

To the fullest extent permitted by UK law, we shall not be liable for any:

  • Loss of income, profit, or business;

  • Indirect or consequential damages;

  • Failure to attend or complete the course due to circumstances beyond our control.

9. Changes to Terms 

We may update these Terms and Conditions at any time. Any changes will take effect upon being posted to our website. You are encouraged to review these terms regularly.

10. Governing Law

​These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions or concerns, please contact us:

Crystal&Co UK Ltd
12 College Road, London, HA1 1BE

info@crystalandco.co.uk
0208 616 7727

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