Our policies
On this page, you will find all of our company policies. These documents outline our standards, procedures, and guidelines to ensure transparency and clarity for everyone.
Crystal&Co Site Safety Plus Examination and Invigilation Policy
This policy is designed to ensure that all examinations and invigilation activities at Crystal&Co, whether conducted remotely or in-person, are carried out in line with the Site Safety Plus (SSP) Quality Assurance Requirements (January 2024).
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Crystal&Co Site Safety Plus (SSP) Examination and Invigilation Procedure (Work Instructions)
This procedure outlines the key steps, requirements, and controls for administering classroom-based or remote examinations at the end of a Site Safety Plus (SSP) course. The purpose is to ensure that examinations are conducted in a manner consistent with Crystal&Co Site Safety Plus Examination and Invigilation Policy and the Site Safety Plus Quality Assurance Requirements (January 2024).
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Crystal&Co Site Safety Plus (SSP) Appeals and Complaints Procedure
This procedure outlines the process for handling appeals and complaints related to the delivery and assessment of CITB training courses, including the Site Supervisors’ Safety Training Scheme (SSSTS) and Site Management Safety Training Scheme (SMSTS).
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Crystal&Co. Conflict of Interest Policy and Procedure
The Crystal&Co. Conflict of Interest Policy addresses situations where an employee’s personal interests might conflict with the company's interests. Such circumstances could impact an employee's judgment and commitment, potentially affecting the company’s goals and integrity.
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Crystal&Co Data Protection Policy and Procedure
Crystal&Co. is committed to protecting the privacy and security of personal data in line with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). We collect and process personal data in a fair, lawful, and transparent manner, ensuring that the information is accurate, used appropriately, and retained only as long as necessary.
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Crystal&Co Equality and Diversity Policy
At Crystal&Co, we are committed to fostering an inclusive and supportive culture within our training and assessment centre. We believe that diversity enriches our workplace and that everyone, regardless of their background, should have equal opportunities to succeed. This policy applies to all employees, assessors, internal quality assurers, trainers, learners, and other individuals working with or engaged by Crystal&Co
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Crystal&Co Disability and Discrimination Policy
Crystal&Co is committed to providing equal opportunities and fostering a diverse and inclusive environment. We oppose all forms of unlawful or unfair discrimination, including discrimination on the grounds of disability. We are dedicated to ensuring that no applicant, employee, delegate, or candidate is treated less favourably because of their disability.
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Crystal&Co Malpractice and Maladministration Policy and Procedure
The purpose of this Policy and Procedure is to provide a comprehensive framework for identifying, reporting, and managing malpractice and maladministration within Crystal&Co. This policy applies to all qualifications and training offered by Crystal&Co and sets out how allegations of malpractice are handled.
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Crystal&Co Health and Safety Policy
As required by the Health & Safety at Work etc. Act 1974 (HASWA), Crystal & Co commits to ensuring, as far as is reasonably practicable, the health, safety, and welfare of its employees, learners, contractors, and any persons affected by its operations. This policy will be reviewed and revised regularly to reflect ongoing compliance with legislation and best practice.
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Crystal&Co Document Retention and Secure Storage Policy
Crystal & Co is committed to ensuring that all documents and records are securely stored and retained in line with legal obligations and best practice. As a training and assessment centre, we are required to manage and store documentation in compliance with the Data Protection Act 2018, alongside the requirements of our regulators and awarding organisations.
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Crystal&Co Reasonable Adjustments and Special Considerations Policy and Procedure
At Crystal & Co, we are dedicated to providing fair and inclusive access to our training and assessment services. This policy outlines our approach to ensuring that all learners, regardless of their individual needs or circumstances, have equal opportunities to succeed. It explains how we implement reasonable adjustments and provide special considerations to accommodate learners with disabilities or those affected by unforeseen events.
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Crystal&Co Learner Identification and Work Authentication Policy and Procedure
This policy establishes the procedures for verifying the identity of learners and authenticating their submitted work at Crystal & Co. The aim is to ensure that all learners are the individuals completing their assessments and that their work is original and accurately reflects their abilities. This is crucial for maintaining the integrity and credibility of our training and assessment processes.
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Crystal&Co Internal Quality Assurance (IQA) Policy and Procedure
This policy is designed to ensure and promote quality, consistency, and fairness in all aspects of training and assessment within Crystal & Co. It aims to ensure that assessment standards are maintained over time and that both training and assessment are delivered effectively.
This document applies to all individuals involved in planning, assessment, administration, delivery, management, quality assurance, and/or moderation of any training and assessment qualifications delivered by Crystal & Co. It also covers any related activity in satellite training or assessment sites.
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Crystal&Co Artificial Intelligence Usage Policy & Procedure
At Crystal&Co, we uphold the principles of academic integrity and fairness in all our training programs and assessments. To maintain the credibility of our educational offerings, the use of artificial intelligence (AI) by learners and candidates is considered a form of plagiarism and is strictly prohibited. This policy outlines the guidelines and consequences associated with the use of AI during any training activities, examinations, or assessments conducted by our organization.
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